F.A.Q.

ANSWERS TO YOUR COMMON QUESTIONS

Getting
Started

Do you have special financing options?

Yes, we do offer to finance, but please click here for our financing terms.

How easy is it to set up?

WunderTrack is as easy to set up and break down as a pop-up tent.  In less than 5 minutes the device can be ready for posture exams.  No tools are necessary and all parts are packaged in an easy-to-carry case.

Does WunderTrack come with support?

WunderTrack comes with online support through chat or email services.

Safety and Limitations

Are the lasers safe?

Yes.  The lasers have the same safety rating as laser pointers and are proven safe for eye exposure.

How big is the device?

The footprint of WunderTrack is about the size of an average coffee table.  It easily fits along any wall or corner. Specifically, the device measures 2′ x 4′ x 7′.

Can shorter people use the device?

Users less than 5′ 5″ may need to use a small step stool to reach the top lasers.

Is there a minimum or maximum height patient?

WunderTrack can be used for any subject less than 6′ 6″.

Shipping

What are the shipping costs?

The delivery location determines shipping costs.  The costs are shown before checkout.

When should my device arrive?

Devices are made to order and should arrive between 1-2 weeks from the time of purchase.

Do I pay for return shipping?

No. We send a prepaid shipping label.  We only ask that you include all materials that came with the product in its original shipping container.

Can you ship internationally?

Yes.

Warranty & Returns

How does your 60 Day Money Back Guarantee Work?

WunderTrack will provide a complete refund of service and equipment charges as long as you notify us no later than sixty (60) days following your date of purchase (the “60-Day Refund Period”). You must also ship the Product(s) you want to return to us no later than (the “60-Day Refund Period”). The purchased products need to be returned with all the components of the original purchase in good working condition. Please review our Refund Policy for more information.

What is your warranty policy?

WunderTrack, LLC will provide a 5-year 100% warranty on all their products related manufacture defects or hardware and software-related damages resulting from normal product use as stated in the owner manual.  All products purchased within the warranted period will be either replaced or repaired by WunderTrack, LLC at no cost to the buyer.  If WunderTrack, LLC is unable to replace or repair warranted products or parts, the buyer will receive a complete refund of the product’s costs at the time of purchase.

Still need help? Send us a note!

For any other questions, please write us at sales@wundertrack.com or call us at +1 (888) 807-3668